Reply to post: Re: Should be easy to work out

Capita scores half a billion pound outsourcing contract, but refuses to name (or shame?) lucky 'European telco' customer

John Brown (no body) Silver badge

Re: Should be easy to work out

"... just wait and see which telco's customer service takes a dive"

It's claimed to be an extension to a 20 year "relationship" and no planned job losses, so why would there be a dive in service levels? Sounds like an agreement to carry as normal to me (for some Crapita value of normal)

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