Re: Small steps
" take time to make/build and describe/document."
Aye, there's the rub. Time is money, and management wants things yesterday. To get it done as close to management demands as possible, IT drops the describe/document for a 'later' release.
There is also management's desire for more than a small step. And, as you mention, their 'input' as to what that bigger step should be.
There are people, in and out of IT, who know how to do things right. It's just that nobody's listening to them.