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ASUS baffles customer by telling them thermal pad thickness is proprietary

Stuart Castle Silver badge

Warranty for the PC isn't a problem for me. I haven't bought a new pre-built PC since 1996 (in fact, I haven't bought a complete PC in one go since then, just upgraded different bits. The current PC obviously has none of the original parts, as everything has been replaced at least once. So, no warranty covering the whole PC, just a series covering the individual components. Admittedly, this does cause it's own problems, particularly where you get one part that causes damage to another. I had this when a faulty Motherboard blew a new CPU. The company that sold me the CPU claimed the warranty was invalid because the motherboard had blown it. The company that sold me the motherboard blamed the CPU for causing the Motherboard fault.

Neither would replace their part. As neither was particularly expensive, I put it down to experience, picked another supplier and bought a new CPU and Motherboard from them.

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