Re: "We have taken action with that particular employee"
"Replace them with a new tech and the chances are that this will happen again in a year or two."
its ok, they had someone automate something so that if someone wants to do this again they can only do it through the automated system. They won't have the skill or experience to know what they are doing, they will just run some automation.
In the same vein, did this engineer who ran the script actually know what the script did?
blindly running a script or automation for years that someone else somewhere else wrote or jerry'd up isn't the same as being a skilled operator with many years of experience and the capability to write said script or automation and understand what it does.
In the race to outsource to the lowest bidder the skill sets of those doing the work plummets.
Biting the hand that feeds IT
