"has retained many satisfied customers"
Those are not the ones complaining, so that is not an argument.
And don't come complaining about how you're having trouble laying fiber in the hills. You chose the market, you're supposed to have evaluated the situation and accepted the risks.
Finally, the Chapter 11 episode speaks of incompetent management. You didn't do a proper evaluation of what you wanted to promise, you didn't evaluate the costs properly, and now you're finding things more difficult than you'd thought. Maybe you should have thought some more beforehand.