Reply to post: Sometimes, it baffles even techies

Protip: If Joe Public reports that your kit is broken, maybe check that it is actually broken

pirxhh

Sometimes, it baffles even techies

Years ago, I had a call-out to fix a large Exchange installation.

The Global address list was borked, as Exchange was known to do from time to time. No big deal, the admins had deleted and recreated it and also set the permissions correctly.

I drove an hour to the site (security did not allow remote access), sat down and checked and re-checked everything. No dice.

One hour into the job I finally spotted it. In German, address is Adresse, and when recreating the GAL, the client had dropped a d.

Deleted the GAL, recreated it again with correct spelling, and everything was up and running again.

I'll happily admit that it was a lucky find, we could easily have stared at the screen for many more hours.

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