Reply to post: How custom - good question!

Stuck in R/3verse: East Sussex County Council struggles to move forward with £25m SAP replacement


How custom - good question!

I have spent half my career in ERP and the concept of "how custom?" is a perpetual bone of contention between customers and ERP vendors. This is not only the case with old monolithic ERPs like SAP but also with modern ones. In, I give three examples, including one of SAP-Lidl, where customer felt the extent of customizations was minor, vendor agreed to implement them, and the movies had a sad ending.

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