Re: Premium rate phone line support
Plan A: If the support line is premium rate, buy somewhere else where failure is not a revenue stream. Plan B: call the sales number - which is probably a freephone number and be persistent until they transfer you to support. Plan C: put it in writing and post it. Plan D: keep records in case you have to escalate either to a small claims court or a tech journalism web site - it should not be too hard to find a good one.
Biting the hand that feeds IT
