Re: Who got the extra time?
Crap internet connection? My domestic level connection (in a rural small town) via an Enta reseller performs admirably coping with both video conferencing and continual voip use while simultaneously working with customers data files via VPN, the person doing this work reports no issues over the normal call centre facilities apart from the usual voip audio changes. This while a second person is often home also using the connection.
The monitor in use here is 37” much larger than the work issue one, the fridge is stocked with favourite brand of sparkling water, the workstation is booted up and connected to the VPN usually by 7.45 with emails being dealt with over pre work coffee. Operative is fresh and ready to work and at his desk rather than battling through the congested main junction in town and searching for a parking space in the overflow car park.
Not everyone is tanking their performance by the 20% you claim, indeed the opinion of others in that particular organisation is they are achieving more, being happy to donate a few extra minutes each day in exchange for losing the 40 or more minutes that many of them spend on commuting.