Blame it on the COVID.......
Related strand of "unhelpful help".
Have been trying to order parts for a child's toy.
UK importer has had them out of stock for at least 3 months, and offer to send email when back in stock: no reply.
Recently their website is showing signs of activity, in the form of updates on service levels post COVID lockdown. I decide an alternative approach is to check on a possibly compatible part before ordering.
"Phone us" : Get through to answering machine, even during the hours the message says that they are offering telephone support. Leave message and get no reply even several days later.
"Email us" : Answering machine says they will reply next day, but offers no address.
Go to website to find page with "Email: [Blank]", as well as the same telephone number.
At least they have not got my money (yet).
Biting the hand that feeds IT
