Re: The endless story
"Users do not read. Users do not think."
Not just users. I had to call our corporate IT yesterday for a software issue. The Tier -1 support tech proceeded to uninstall and reinstall, selecting a version that quite clearly stated "For (xxx) site only, contains custom settings". I had to ask TWICE to cancel that one and install the rest-of-the-company version, as I'm not at that site.
Unsurprisingly, the issue still remains. So it was transferred to the Tier -0.5 tech, who wants me to find a colleague with a working setup so they can copy the settings from them...
Biting the hand that feeds IT
