Re: QA person could not
"You can't blame QA or its practitioners for the calibre of the [product]."
Maybe not, initially, but what about after the first couple of years worth of formal complaints come in following the documented complaints process? There is a properly documented complaints process, right, with proper followup required? And the BS/ISO9000 auditors will want to see how well it's working, right?
You're on thin ice here, but maybe that shouldn't be a surprise.