My immediate situation is that I've got 2 AGM notices. One is on paper and the other is an email stuffed full of links because they think their customers who pretty well have to do business online because branches are an endangered species won't be able to find their website unaided. Unfortunately I'd transferred the account concerned away from the paper-based lot as a result of bad customer service.
It's high time we saw the race to the bottom replaced by a race to the top..
Biting the hand that feeds IT
