Re: Saved the customer millions - which pissed off my company
Not an amount as big as that, but still.
At Digital, we FS techs were told not to discuss details of a customer's planned upgrades with them; that was Sales territory. And of course customers would definitely want to hear a FS tech's opinion, because, call-out hours or not, I and most of my colleagues would rather be fixing a customer's stuff that's truly broken instead of endlessly chasing the difference between what he was told he'd get and what the gear actually could deliver.
Biting the hand that feeds IT
