Reply to post: They sent me a refund once ...

Tata says hello to £14.5m 1-year contract extension for UK child support system, while DWP figures out how to procure a new one

alain williams Silver badge

They sent me a refund once ...

to an address in Dewsbury - I have never lived there, I live some 200 miles away. I only found out when I asked for a subject access request (data protection act). They refused to refund me as it was more than 6 years ago and claimed that, somehow, I should have known about it.

If you deal with them only do so in writing; what they record on their computer is not always what is said on the 'phone.

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