Customer with Vista
A neighbour/customer recently reported that her laptop kept blackscreening on wake or start up. I went to check and we managed to get it awake again - she did not know the hold-power-button-down-for-7-secs for force a shutdown. I then found it was running Vista and said it might do to update to Win10. I also found out that the machine probably had a stock MB fault. Luckily the HD was/is fine and we've got her old emails (had been running POP3) and I got her email working on her phone. Fortunately the machine has now permanently died and so a long overdue "update" will have to happen and I will not have to keep saying how Vista is probably somewhat risky to use. If the machine had been OK, I suspect she would have continued using it as it ran fine and had loads of HD space and no malware (found)
Biting the hand that feeds IT
