Re: It's the way the industry is heading
> I can see a good reason however... the vast majority of CRMs are now web-based
The word "good" is totally unjustified. Yes, it's a reason, probably even the only one, but actually a bad one. As someone else already said, it's akin to the "billions of flies can't be wrong, eat dung" reasoning.
(Didn't downvote you though)