Re: just accept that mistakes happen
And 700K users is no small number. Many, many websites would kill to have that level of traffic.
And that's the point, 700k is small for gov.uk.
Since when does the effort required to build a web page scale directly with the number of users? Clearly a large user population generates more tricky infrastructure requirements, and a web application may have to take account of traffic levels on its server. But web pages are much the same whether they're used by 700k users or 700.