Re: No much faith in his staff...
What makes it worse is my experience over a decade or more with Nominet's staff are really client responsive, able and mostly really nice people willing to go the extra mile. When pressed obviously embarrassed by their senior management. They are the strength of Nominet - not the hare-brained money grabbing schemes that has diverted them from their primary task.
Be nice to hear from any here (obviously anonymously and when you get home!)
A Nominet Member