Not surprised, they grab money at every turn.
- Simple approvals by a line manager for a catalog request now require a chargeable licence, not the case a few years ago
- As a certified SN admin, I now have to pay $200 every two versions to keep my cert valid. Used to be free
I love the product, but the money grab makes me worry. Some clients have started to realised ServiceNow is too big and too expensive for their needs and cut back down to something less powerful and customisable but, most importantly, less expensive.
Much of the ServiceNow sales pitch is based on a nirvana that is rarely achievable without huge investment in both licences and technical resource.
Anonymous for obvious reasons. ServiceNow consultancy has been paying my bills for over 4 years now...