> Whilst he claims to like IR remote controls, he evidently has forgotten the virtues of ultrasonic remote controls
Virgin's remote is a bit odd - it has IR, but it also seems to have some sort of bluetooth connection. Presumably because it's designed to be held sideways and used as a "game" controller, for the various low-quality arcade clones built into the box.
Unfortunately, once said remote has been BT-sync'd, it seems to turn off the IR transmitter (or at least, link it to that specific box). As I discovered when my original box died (two days after installation), and Virgin sent me a new one. I ended up having to search the web to discover the magic combination of button presses required to delete the old pairing and link the remote to the new box...