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I've been trying to move to Apple since about 2005. Every time I or someone in my family takes a tentative step they get clobbered by unreliability. Usually absurdly short hardware lives. Current but not first problem is trying to get a 400Gb iTunes library to play on a phone. The Apple Music people are very sweet but as ignorant as I am. I doubt whether Apple is really any less reliable than anyone else, but their reputation and pricing says they're really good.