Re: Ticket master
Some of this is due to, what a parallel thread calls, outsourcing. i.e. damn fool beancounters thinking that they can provide a service that doesn't directly earn them revenue and might leave them with unsold tickets ( collecting in the money) by off-loading it to another company.
In the case of theatres they do this by turning a blind eye to the downsides. e.g. price gouging and unfair sales practices.