Re: Negative Billing
I had the same issue with my water company. I lost the bill, I remembered it was around 30, so I paid 35 to it. Next bill, I got the "pay your bill or else" notice: If you don't pay your bill in full by the 15th, you will be disconnected. It said I was short 2, what in the world happened?
As I found out, the bill was 32. But because it was not evenly paid down to zero, the penalty charge then applied, making the bill now 37. Because I'd paid "only" 35, I was underpaying. Luckily, I was able to talk to a human to get this all sorted out.
But one still can't overpay. It doesn't charge you the penalty difference anymore, but they will still disconnect you for non-payment if you do not zero the balance precisely.
Biting the hand that feeds IT
