Shows the stupidity of outsourcing.
To manage any reasonably complex IT setup requires deep knowledge of the systems, their history and their past problems.
You simply cannot dump the current maintainers of the system and wheel a new lot in. Well you can but expect frequent crashes and outages if you do.
They would have saved the tax payer a ton of money, and had a more modern reliable system if they had kept the whole shebang in-house 20 years ago.