Pretty much my introduction to the helldesk. User had an intermittent problem caused by their keyboard getting stuck under the monitor, depressing one key. And when they picked up the phone to call support, they had to move the keyboard, fixing the problem until the next time.
Back then I didn't have the experience to figure it out, so that was the first use I ever had for the shovel and bag of lime.
Biting the hand that feeds IT
