Re: The WHOLE council?
The article specifically says that the website where residents book and pay for things is affected, not "the whole council". Street sweepers and refuse lorries will do their regular rounds but new special requests e.g. flytipping or bulky item collection won't get through. If they're anything like my council, many depts. have area-specific access to the call centre's job-logging software so they can see and update their new reports. If the customer area of website links to it, the CC system may also be down - whether infected or as a precaution.
Some depts. may have standalone systems that should carry on as normal unless IT pulled the plug on *everything* just in case.