Re: Cloud uptime
If you absolutely rely 100% on something and it costs your business when that something is not available, then buy a service that costs more than $5/month. You get what you pay for.
We're not being had, because if email is down for a few hours we do something else. Everyone has desktop Outlook installed so can still reply to the backlog that they already have, we have documents sync'd to our desktop so can work offline etc.