yoganmahew, bit too much drama in that.
> companies don't factor that in to their customer experience when they move to the cloud
Really? Effective planning matters in the cloud as much as it would have done for on-prem.
Also, never heard of multi-cloud?
>You cease to be a company in a business sector for your customers and become an operations company for your own inftastructure.
Most companies (at least in my vertical ) spend somewhere around 1%-1.2% on IT operations.
Just part of the cost of being in business, and certainly doesn't mean your primary focus isn't your actual core business.