Re: rather than slap the user around the head with an empty paper packet
In my experience, users who expect too much and know too little about printing really make printing the bane of our existence. Is that why we feel printers are considered the red-headed step child of IT? Maybe I've been lucky, most issues have been hardware and not driver related. Saying it's a hardware issue stops all questions, it needs to be repaired under the service contract Software? Then we're expected to recompile the driver, add features and make it work with one click...
Biting the hand that feeds IT
