"If I pay more, I SHOULD get better service. Right?"
Sure, because YOU have decided that you want this or that service to work better FOR YOU. The problem comes when it's the ISP and/or content provider who pays extra for priority, giving that specific content provider (or in many cases in the US, the content division of the ISP/telco) a "free" ride into YOUR home - and leaving you stuck with shoddy service from the content providers you DO have an account with, because despite paying your ISP for the top-tier multi-gigabit-symmetrical connection, they're prioritizing someone else's traffic leaving you no better off than if you switched to the entry-level tin-can-and-string 1.5Mbps DSL.
Biting the hand that feeds IT
