Re: Where did the money go
Yes. I made a mistake typing my car reg no. at the Dartford crossing.(Used some letters from a car I had a few months previously)
Got the letter, phoned and they said the penalty stood, but I could just pay the fee. It's only about £3.
However they don't credit my card with the £3 that went against a non-existant vehicle number, though I had the email confirmation it had been paid.
Two issues, then.
1) I had a confirmation that a fee had been paid at the correct time for a reg number that was mostly correct for mine, but they can't just reconcile the fee paid to the reg number that did cross at that time when requested to. A pretty trivial bit of work.
2) They did not refund a fee paid for a crossing that was not made (by the reg number).