Re: Barely any input from the IT department
I had a manager splurge 500K on a new hosted solution that would end all of our problems without talking to us. When everything was signed they (bare in mind this is a support manager in IT) spoke to the support staff explaining what the solution was, he didn't even name the product.
"Won't work" came the squeak from the back of the room, "printers won't interface with it properly on remote sites"
I still remember him going pale as it clicked - we didn't direct print as we have specialised printers.
They spent months trying to come up with a solution, ended up binning the whole project and paying penalties to get out of it.
If only they'd spent 10 minutes talking to staff on the ground.