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These guys are true cowboys. I have posted on numerous occasions about how INCREDIBLY poor they are not at just providing a "service" - though I REALLY shouldn't call it that, but their customer support is beyond awful. When I complained (I left them after the last complete and utter f**k up), they offered me a free year's hosting. Second prize was perhaps two years hosting. I used 123-reg for a few years (they in turn acquired my original supplier and it went downhill fast). As a small photography business (mainly weddings) couldn't justify the cost of O365, so moved to ZEN internet hosted email and Web, FANTASTIC service, been rock solid, and great value (I have no affiliation to them I hasten to add).