I hate that
I hate it when a company doesn't come clean on what actually happens. It always makes me suspicious about what shenanigans are still going wrong.
This attitude of not disclosing the full truth even after it has become known is despicable and, for me, means that there are many more issues that are just waiting to surface so Switchzilla is keeping its PR to the minimum in a "trust in me" hushed voice (think the serpent in The Jungle Book).