Re: SNAFU
While I hesitate to say anything that could be construed as defending Santander, in the interests of fairness the article doesn't say that this outage was down to any sort of upgrade, let alone one to a critical system.
It does mention a fairly generic promise to upgrade systems, made in the last financial report, but there's nothing to say when that actually happened/will happen.
Biting the hand that feeds IT
