Re: Another great Microsoft idea
Bill: Hi Fred, buy this software and I'll give you 20% discount.
Fred: Excellent I'll put the order in today.
2 weeks later
Fred, Hi Bill, I got the invoice today where is the 20% discount?
Bill: What 20% discount?
Whilst as a techie you may save all your conversations as a text file 99% of normal users won't. And that's when they come to IT asking if there is a way to find it.