Virgin Media Internet
>>>A spokesperson at Virgin Media said the company is "always looking at how we can further improve our customer service.
How about answering your phones once in awhile. Earlier this year I had to make numerous attempts to contact you and eventually got a response 4 weeks after my initial attempt.
How about giving your customers and alternative method of contacting you apart from phoning you - since you seem reluctant to respond to phone calls?
To be fair, your internet service has been quite reliable up until the recent outage but your customer service is absolutely hopeless.