promising to listen to feedback…
they promised, they listened, they ignored, what's new? Fairly common in some fields (politics always comes to mind as the first example), where those who promise, listen and ignore are PERFECTLY AWARE they're not accountable, and the whole exercise is simply one of many everyday irrelevant steps called "social interaction" (handshakes, smiles and howareyous, etc.) that's supposed to demonstrate how friendly and "engaging" we are.
Which is not to say such hypocrisy should be ignored. But, back to the matter - is nominet accountable?