So this is a primary fail of thsome reboot process followed by and fail of any use to ring to the service desk to report a fault.. This is obvciously a problem with implementation rather than inherant issue in Windows itself. All OS do stupid things in a many different situations (trying to get Macs working consistantly in an enterprise envirioment is a juggling act).
All OSes are way too complicated for the task they need to support, MS enterprises offering need to be much slimmed down and focused, but it is coded by humans to be be the one true OS, like Android that was cosded to destroy Microsoft in the Phone market and now they are trying to fix all the bad and just make it work code which will never end like windows with its legacy support.