Reply to post: Re: "...offers 10GB of long-term storage space for people's personal photos and videos"

Canon not firing on all cylinders: Fledgling cloud loses people's pics'n'vids, then 'Maze ransomware' hits

eldakka

Re: "...offers 10GB of long-term storage space for people's personal photos and videos"

Because you'd expect their back ups to be more robust than yours.

But do they have backups? I mean, if they had backups, why were they unable to restore the 'lost' images?

Cloud != backed up.

Cloud != replicated mult-site data.

Those are typically additional services on offer from the cloud providers, for extra charge.

Selected quotes from Canon.image FAQ

Q. Will my images be completely deleted once the expiration has passed?

A.Once the 30-day expiration has passed, your original images will be automatically deleted from the image.canon cloud server. The thumbnails of original still images (JPEG/HEIF/RAW) will remain after the expiration, however. If this service is not used for 1 year, though, all of your images, including thumbnails, will be deleted.

Q.Can the expiration of original images be extended?

A.You can change the expiration of up to 10 GB of images to long-term storage. Select the images, and forward them to 10 GB storage from the menu. Note that if this service is not used for 1 year, all of your images will be deleted. Click here for details about the storage period.

And from their Terms of Use:

7. Content Storage

Members may upload and store Image on storage (a) under the Service (the “Storage (a)”). The Storage (a) has the maximum storage capacity limitation set by hosting service provider(s) employed by Canon for the Service. Storage capacity or period for Storage (a) is available on the website or in apps for the Service. Image is stored in Storage (a) for a maximum of thirty (30) days from the day the Image is uploaded. During the thirty (30) day period, a Member may, at its sole discretion, move the Image from Storage (a) to storage (b) under the Service (the “Storage (b)”). IMAGE THAT IS NOT MOVED FROM STORAGE (A) TO STORAGE (B) DURING THE THIRTY (30) DAY PERIOD WILL BE FIRST INACCESSIBLE TO RELEVANT MEMBERS AND THEREAFTER AUTOMATICALLY DELETED. The storage capacity or period of the Storage (b) is separately set by Canon at its sole discretion. Storage capacity for Storage (b) is available on the website or in apps for the Service. IF A MEMBER DOES NOT ACCESS THE SERVICE BY LOGGING ON HIS OR HER CANON ID ACCOUNT FOR ONE (1) YEAR FROM THE DATE OF HIS OR HER LAST LOGIN, THE MEMBER’S IMAGE STORED IN STORAGE (B) WILL BE FIRST INACCESSIBLE TO RELEVANT MEMBERS AND THEREAFTER AUTOMATICALLY DELETED.

Once the Image is deleted, it cannot be recovered. Members can check the dates for any scheduled deletion of Image on the website and in the apps of the Service.

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