Re: On helpdesk calls
The flip side of this: By the time I reach the point of calling Tech Support, I've already power-cycled the device several times, checked the cables, tried different cables, etc. But I've learned to just cooperate with good grace when the poor hell-desk flunkie asks me to do it again.
The most recent time was when my ADSL modem died. The extremely loud, extremely sharp crack of thunder coinciding (to within my nervous system's resolution) with the loss of connectivity, strongly suggested a real problem. But yeah, power cycle it for him, tell him which LEDs are lit.
After all, I know that I know what I'm talking about ... but he has no way to know that. (Besides which, rechecking the obvious can't hurt. I've made enough dumb mistakes over the years that I no longer quite trust my good opinion of myself.)