Reply to post: Re: Denial is the first defence.

'I'm telling you, I haven't got an iPad!' – Sent from my iPad

Mike 16 Silver badge

Re: Denial is the first defence.

A friend worked as a student for the "consultant" office at his campus computer center. He said the most effective troubleshooting session went something like:

User: "The computer is broken"

Him: "What makes you say that?"

User: "This program worked yesterday and now it doesn't"

Him: "What changed?"

User: "Nothing"

Him: "Why did you run it again?"

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