Re: Give us the method details!
It seems clear from the statements that this wasn't a sophisticated hack.
The method was a phone call asking a lower level support person for credentials followed by more phone calls working their way up the support chain until they got the credentials they needed.
It's no different from all the other phishing schemes we've read about except that this one was bitcoin oriented.
They don't want to disclose more because they don't want to admit it was so easy to do.