Reply to post: Denial is the first defence.

'I'm telling you, I haven't got an iPad!' – Sent from my iPad

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Denial is the first defence.

It is a lot easier to trouble shoot if you know the events leading up to the problem - unfortunately the user is more likely to be a hindrance to this and is probably best kept out of harms way (sent somewhere else so they don't overhear the aghast swearing and incredulous expletives). No one likes to be publicly shown-up and there are benefits for keeping known episodes of idiocy on the QT as long as they know you know (and with Karma you never know when you may require such a face saving) .

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