Reply to post: Re: On helpdesk calls

'I'm telling you, I haven't got an iPad!' – Sent from my iPad

A K Stiles Silver badge

Re: On helpdesk calls

Wife, who is not a total L-user when it comes to tech, gets very offended when I start at the very basic end of problem diagnosis - "I've already checked that!" "Yes I know, but that's how my problem solving works - if I haven't checked it, then it hasn't been checked". Too many experiences of people claiming they did nothing or had already checked a thing, for the simple thing to turn out to be the issue anyway.

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