Re: Massively baffling
I think that's it, there is something to be done in this area given the history of apparent need. My personal preference would be to have a couple of pragmatic software developers based in our department of 100, who would spend time watching the stupid things we get upto and having the autonomy to help us, free from some of the "global IT" politics. I imagine it's quite a weird job role, and we certainly wouldn't understand the type of developer we'd need to recruit. Scale this up to 40,000 people and you need 800 extra staff. OK that might be an over estimate but I think that's the scale of the problem we face.
As a couple of my favourite examples of funny things we do.
1) Print out and fill out a paper access request form. Scan in and email to random person in US to be added to access list for corporate IT system.
2) I recently received an emailed Excel workbook attachment, along with about 900 other recipients. In this was a simple table of Names, Department, Geographic location. This was a listing of people who have access to a 3rd party product, for which we have a global unlimited seats license. Our collective instruction was to check our details in the workbook, add some new data in a new column, and then email the attachment back. I really hope that person wasn't going to collate 900 Excel workbooks but I suspect they were.
Biting the hand that feeds IT
