Exactly that. There's an awful ot wrong with MS with MS Software and ways of working created by MS.
But at the end of the day it's a fuck sight easier to use WORD than some of the shit that was around in offices in the early 80s. You don't need a long list of * codes taped to the side of the desk to be able to insert into the page to format a document like the WP software that our admins had to use then.. (Was it called Wordstar?).
By and large a Windows PC starts, runs and lets us use the software we need to do stuff without getting in the way of doing stuff. In fact the biggest post-Gates problem has been software that puts itself above the task- like those fucking stupid Win 8 "charms" that could only be found when you didn't want them.