IMHO
What I usually observe (this is not my bread & butter,) Is the lack of finesse. Current solutions are about from 80 - 90 percent. Then products are sold with the caveat "oh that feature will be in the next release;" but by the time the customer really needs that feature - it is still vaporware. If the developers of these office products actually saw how their work is used, I mean really used by pro's, the developers could then finish that last mile.
That feedback used to come from marketers - "if you develop (insert feature here,) I could sell a million of them!" Now the strategy is one size fits all, but it does not fit.
Biting the hand that feeds IT
