Let's see, testing budget less than a tea club funds, OK customers can be testers for a day, all costs to them and their unfortunates, sorry customers. Net cost to us zero. Good, the tea club can live another day.
Shame the same cannot be said of the cowboys ruining, not running the show who earned their P45s but may now miss out on their rewards.
I was not popular in test schedule meetings when I tried to slip in a few real word uses and insist that tests were passed. During testing was when the tin cans rattled, but customer service was spared the SNAFU.